What is personal information?

Personal information, also known as personally identifiable information (PII), refers to any information that can be used to identify a particular individual. This can include a person’s name, address, email address, phone number, date of birth, social security number, driver’s license number, passport number, or any other information that can be used to identify that person. Additionally, personal information may also include sensitive information such as health records, financial information, and biometric data.

What kind of personal data do we collect?

Our primary aim in collecting information from you is to enhance your experience while using our services.

Depending on the service/s you are accessing, you may be required to provide information such as your name, company contact details, phone number, email address, billing address, and bank account details, payslips. Depending on the benefit selected, we will ask for copies of mortgage/rent contracts, credit card statements and other financial information relating to interest in a finance package enquiry.

Additionally, we collect anonymous demographic information such as your area code, age, and gender. 

We also automatically collect information about your computer hardware and software, such as your IP address, browser type, domain names, access times, and referring website addresses, for the operation of the service, maintaining service quality, and providing general statistics regarding the use of our website.

It’s essential to keep in mind that if you disclose personally identifiable information or personally sensitive data through any of our public message boards, this information may be collected and used by others. Please note that we do not read any of your private online communications.

We recommend that you review the privacy statements of the websites you choose to link to from our website, so you can understand how they collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside our website or their subsidiaries and/or related entities.

Use of your personal information?

We are committed to using the personal information you provide to us only for the purposes you intended. Your personal information will not be used for any other purpose without obtaining your prior consent.

We collect and use your personal information to operate our website and provide the services you have requested. Additionally, we may use your personally identifiable information to inform you about other products or services available from us and our affiliates. We may also conduct surveys to gather your opinions on current services or potential new services that may be offered.

Without obtaining your explicit consent, we do not use or disclose sensitive personal information, such as race, religion, or political affiliations.

Disclosure of personal information

We may disclose your personal information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to: (a) comply with legal obligations or respond to legal process served on us or the site; (b) protect and defend our rights or property; or (c) act in urgent circumstances to protect the personal safety of users of our site or the public. We will provide notice of any such disclosure as required by law.

Security of personal information

We take measures to safeguard your privacy and security by operating secure data networks. Your personally identifiable information is stored on computer servers in a secure, controlled environment that is protected from unauthorised access, use, or disclosure. We strive to ensure that your personal information is always kept confidential and secure.

Access to your personal information

When we hold your personal information, we will make reasonable efforts to provide you with access to that information, where possible. We will also take reasonable steps to ensure that the information we hold is accurate, complete, and up-to-date and to correct any errors or omissions in a timely manner. We aim to ensure that your personal information is handled according to applicable laws and regulations and that you have appropriate control over your personal data.

Complaints about privacy

If you have any complaints related to online privacy issues on our website, please notify us promptly. Although we do not accept liability for any material or links posted on the service, we are committed to investigating all complaints and taking appropriate action where necessary. Our goal is to address any privacy concerns you may have and to ensure that we comply with applicable laws and regulations governing the protection of personal information.  Please email us @ info@nationalsp.com.au.

Changes to this statement

From time to time, we may update this Privacy Policy to incorporate feedback from our customers and changes in our company practices. We recommend that you review this policy periodically to stay informed about how we are safeguarding your personal information.